Communication mistakes get in the way of customer delight
“Now I can write a message and have Grammarly fine-tune it. The message reaches the audience much faster, and we get on the same page quicker.”
ModMed understands the value of time, which is why it offers an all-in-one platform for specialty medical practices that combines electronic health records, practice management, and revenue cycle management. This solution allows practices to focus on patients instead of administrative processes. While the company is built around its e-health technology, its culture is built around saving time for clients and team members alike. As the company grew, ModMed CEO Dan Cane recognized the opportunity to help standardize quality communications across the organization. He was looking for a way to help teams achieve more with better and faster communication. “We want to create delight, which happens when we’re exceeding expectations,” Cane said. “But exceeding expectations is hard to do if you’re sending out information that’s hard to understand.” Unclear messages meant readers had to waste extra time deciphering instructions and meaning. Fortunately, Cane knew how to solve this problem: Grammarly Business. Cane had been using Grammarly for years, so he knew how it could help ensure consistency and quality in company communications while meeting the company’s strict privacy requirements.
—Mihai Fonoage, ModMed VP of Engineering
“I’ve always found that Grammarly improves my writing quality. It articulates my thoughts much more clearly in my documents, emails, and chats,” he said. “I wanted to share that with our ‘Modernizers.’ I knew everyone could benefit from more accurate, better, clearer writing and the efficiencies that Grammarly’s generative AI could contribute to their writing. The clearer and more concise they can be, the more time they save and readers save because they understand the information immediately.”
How ModMed Reclaimed Time to Achieve More With Faster, Better Communication
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